Complaints and Feedback
Supporter feedback, including compliments, comments and complaints, provide a valuable source of information by which we can monitor and improve the experience of our supporters and stakeholders. Therefore, we value all feedback – good and bad.
If you have a complaint about any aspect of our work, you can contact the Mater Foundation in writing or by telephone.
In the first instance, your complaint will be dealt with by a staff member who will aim to resolve the issue themselves or forward it to the most appropriate person to respond. Please give us as much information as possible and let us know in what format you would prefer us to respond to you, providing relevant contact details.
The Mater Foundation has a Complaints Policy for use by any person or organisation who may have a complaint about practices of the Charity or its staff. This sets out how we will deal with your complaint. Where local resolution does not resolve the matter, the complainant is entitled to make a formal complaint by contacting us at:
Sending a letter to: The Mater Foundation, 53/54 Eccles Street, Dublin 7, D07KH4C
Please include your name, address and contact telephone number so we can contact you easily.
We will treat all complaints with courtesy and respect and, to the best of our ability, make every effort to resolve the matter quickly.
Who else can help?
We strive to ensure that our team resolves all complaints in a satisfactory and fair way. However, if after we have responded as above, you are not satisfied, then you may contact our Chief Executive directly by email email@example.com or by calling 01 830 3482.
Our pledge to you
At the Mater Foundation, we rely on the generosity and support of individuals, volunteers, and companies to make it possible for us to carry out our mission to continuously transform and improve patient care at the Mater Hospital. We are committed to giving the Public the best possible service at all times and to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard.
For Further Information on the Mater Foundation’s Complaints Policy, click here.